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Thursday, 17 December 2015

Office 365 / Exchange Online - Outlook 2010 / 2013 /2016 Hangs on entering credentials.... (Not Responding)

Problem

Upon moving to Exchange online. You attempt to open Outlook (Either as en existing Profile (Mailbox Move) or new Profile.) When you are prompted to enter your credentials you are unable to do so and get "Not responding" and are unable to continue.


Cause
This issue is caused by "HP Client Security" Hi-Jacking the logon screen.

Resolution.

  • Option 1
    • Uninstall HP Client Security

  • Option 2
    • Follow the steps below to disable the Logon Screen interaction.












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