Symptom
After enabling a user for a personal archive, the archive does not show through outlook 2007 or 2010 but can be accessed via Outlook Web Access (OWA)
Resolution
Something that is not clearly stated on Technet is that only certain versions of Outlook / Office 2010 are supported with Exchange 2010 Personal Archive.
REF:
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?CTT=5&origin=HA101830421
Outlook retail licenses
Supported | Not supported |
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Outlook volume licenses
These licenses are available through volume licensing only. For more information, see Microsoft Volume Licensing Programs.Supported | Not supported |
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